Terms of service

Terms of Service

Last Updated: 27 March 2025

Welcome to Escour Mart! By using our website (www.escourmart.com) and purchasing our products, you agree to the following Terms of Service. Please read them carefully before using our services.

1. General Terms

  • By accessing or using our website, you confirm that you are at least 18 years old or have parental/guardian consent to use our services.
  • We reserve the right to modify these Terms at any time, and continued use of our website constitutes acceptance of any changes.
  • We may refuse service to anyone at our discretion, especially if terms are violated.

2. Products and Orders

  • All products listed on our website are subject to availability. We reserve the right to limit quantities or discontinue products at any time.
  • Prices and descriptions may be updated without prior notice.
  • Placing an order does not guarantee acceptance. We may cancel orders due to pricing errors, fraud detection, or unavailability.

3. Payment and Billing

  • We accept secure online payments through credit/debit cards and other payment gateways as specified at checkout.
  • You agree to provide accurate billing information and authorize us to charge the provided payment method.
  • If a payment is declined, we may cancel your order.

4. Shipping and Delivery

  • We aim to ship orders promptly; however, delivery times may vary due to external factors.
  • Escour Mart is not responsible for delays caused by couriers, customs, or unforeseen circumstances.
  • Shipping costs and estimated delivery times will be displayed at checkout.

5. Returns and Refunds

  • We accept returns within 30 days of purchase, provided items are unused and in original packaging.
  • Refunds are processed within 3 working days after receiving and inspecting returned items.
  • Certain items (e.g., personal care products) may not be eligible for return due to hygiene reasons.
  • See our Return and Refund Policy for full details.

6. User Conduct

  • You agree not to use our website for fraudulent, illegal, or abusive activities.
  • Unauthorized attempts to access, modify, or disrupt our website are strictly prohibited.

7. Intellectual Property

  • All content on Escour Mart, including logos, text, and images, is our property or used with permission.
  • Unauthorized use, reproduction, or distribution of our content is prohibited.

8. Limitation of Liability

  • We strive for accuracy, but we do not guarantee that our website will always be error-free or uninterrupted.
  • Escour Mart is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services or products.

9. Governing Law

  • These Terms of Service are governed by the laws of South Africa.
  • Any disputes shall be resolved through arbitration or the courts of South Africa.

10. Contact Information

For any inquiries regarding these Terms, please contact us:

Escour Mart
📍 1 Kramer Rd, Bedfordview, Germiston, 2008
📞 010 594 4347
📧 sales@escourmart.com

By using our website, you agree to these Terms of Service. If you do not agree, please refrain from using our services.