Shipping policy

Shipping Policy

Last Updated: 27 March 2025

At Escour Mart, we strive to deliver your orders quickly and efficiently. Please read our Shipping Policy for details on processing times, shipping methods, and delivery expectations.

1. Order Processing Time

  • Orders are processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive a confirmation email with tracking details once your order is shipped.

2. Shipping Methods & Delivery Time

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 3-7 business days.
  • Express Shipping: Estimated delivery within 1-3 business days (Available at an extra cost).

Note: Delivery times may vary due to courier delays, weather conditions, or other unforeseen factors.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on weight, location, and chosen delivery method.
  • Free shipping may be available for orders over a specified amount (check promotions on our website).

4. International Shipping

  • We currently ship within South Africa. International shipping options may be introduced in the future.
  • Customers are responsible for any customs duties, taxes, or import fees (if applicable).

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • You can track your order using our Track My Order page.

6. Address & Delivery Issues

  • Please provide accurate shipping details to avoid delays or non-delivery.
  • If an incorrect address is provided, we are not responsible for lost shipments.
  • If your package is lost or damaged during transit, please contact our support team immediately.

7. Delayed or Missing Orders

  • If your order has not arrived within the expected time, check the tracking details or contact the courier.
  • If your package is significantly delayed, contact us at sales@escourmart.com for assistance.

8. Contact Us

For any shipping-related inquiries, please reach out to us:

📍 1 Kramer Rd, Bedfordview, Germiston, 2008
📞 010 594 4347
📧 sales@escourmart.com

We appreciate your trust in Escour Mart and will do our best to ensure a smooth delivery experience.