Refund policy

Return and Refund Policy

At Escour Mart, we are committed to providing a hassle-free shopping experience. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange, subject to the conditions outlined below.

Returns

  • Items must be unused, undamaged, and in their original packaging, including any tags, manuals, and accessories.
  • Returns due to incorrect size, change of mind, or preference may be subject to return shipping costs.
  • Certain items, such as personal care products, beauty items, and hygiene-related products, are not eligible for return due to health and safety regulations.
  • If you receive a damaged or defective item, please contact us immediately with photos for quick assistance.

Refunds

  • Once we receive and inspect your return, we will process your refund within 3 working days.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please note that shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product).

Exchanges

  • If you wish to exchange an item for a different size, color, or variant, please initiate a return and place a new order.
  • Exchanges are subject to stock availability.

How to Initiate a Return

  1. Contact us at sales@escourmart.com or call 010 594 4347 with your order details.
  2. Our team will guide you through the return process and provide a return address if applicable.
  3. Pack the item securely and send it using a trackable shipping method.
  4. Once we receive and inspect the item, we will notify you regarding the approval of your refund or exchange.

We strive to make returns and refunds as seamless as possible. If you have any concerns, don’t hesitate to reach out to our customer service team.